Works with
Shopify
Gmail
Messenger
Instagram
Saves time
Tickets arrive classified, prioritised and with the reply already drafted.
Built-in AI
Shoppers get accurate answers at 2am, from your own policies.
Less friction
Five channels, one inbox, one customer history.
In one look
Feature · what it is
A storefront AI agent, one inbox for email, Messenger, Instagram, eBay messages and live chat, AI triage on new tickets, a morning digest, refunds, replacements and vouchers from the ticket, a knowledge base and full customer profiles.
Advantage · why it is better
Every draft starts from the customer's real orders, delivery and print status, and from the policies you wrote. Spam and auto-replies are filed before anyone sees them, and every refund or replacement is recorded with its reason.
Benefit · what you get
Faster replies, fewer repeat questions and a team that clears more tickets every hour, so you grow without adding support headcount.
Time back
The AI agent answers shoppers on its own, and every email arrives with a reply drafted from the real order.
At We Print Miniatures, last 30 days
27 hours
586 support emails and 288 storefront chats, at the per-task figures shown.
A chat takes 4 to 8 minutes to handle by hand. We count the low end.
eDesk, ecommerce handle time benchmarks, 2026
An email takes about 6 minutes by hand. AI assistance made agents 14% faster in a study of 5,179 agents.
eDesk 2026; NBER working paper w31161, 2023
What is inside
Feature
A chat agent on your store that answers from your knowledge base and policies, looks up orders once the customer verifies with an emailed code, and takes broken or missing item reports with photos.
Advantage
Verified customers get their real order and print status. Anything it cannot settle becomes a ticket, and the customer is emailed its number.
Benefit
Customers are answered at 2am, and incident reports reach you already structured.
Feature
Email, Facebook Messenger and comments, Instagram, eBay messages and storefront chat in one console, with saved views and reply timers.
Advantage
Replies go back through the channel they came from. eBay replies are checked for off-platform contact details before they send.
Benefit
No switching tabs, and nothing slips through the gaps.
Feature
New email and chat tickets are checked for spam, prioritised, summarised and given a drafted reply.
Advantage
Drafts are written from the customer's orders, delivery state, print status and anything already refunded or replaced, so they never ask for details you already hold.
Benefit
Your team approves drafts and clears more tickets an hour, with fewer mistakes.
Feature
A 06:00 summary of what needs a person, what is urgent and what was handled without you, plus an alert when a ticket turns urgent.
Advantage
Bounces, out-of-office replies, your own broadcasts and review mailers are filed before anyone opens the inbox.
Benefit
Start each day at the right ticket.
Feature
Create a free replacement, issue a one-use goodwill code, update a delivery address or send a broken part's photos to the print backlog, without leaving the ticket.
Advantage
Every action is recorded with a reason, so double refunds are visible and you can see what breakage costs by cause.
Benefit
Problems fixed in one place, with the numbers to stop them happening again.
Feature
Add pages, Shopify pages and entries for the AI to answer from, and see the questions it could not answer.
Advantage
Knowledge gaps show where to write next, and indexing has no AI cost.
Benefit
Consistent answers from the AI and from new staff alike.
Feature
Orders, lifetime value, loyalty points, past conversations and a GDPR data export on one screen.
Advantage
The full picture is there before anyone types a word.
Benefit
Personal service for every customer, however many you have.
How it works
Link Shopify, your support email, Meta and eBay. Orders and conversations start flowing in.
Add returns, shipping and product guides. The AI answers from them and shows you where they fall short.
Tickets arrive triaged with a drafted reply. You stay in charge of what goes out.
What it is worth
Stores usually pay for a helpdesk and then again for its AI, often per ticket or per automated reply. In Storeforge both are part of every plan, with unlimited seats and tickets.
Compare the whole toolset ›Shopify App Store list prices, checked 12 October 2026. AI conversation limits and overages not included.
Proven on our own store
From the We Print Miniatures Storeforge database, 12 October 2026.
The storefront agent answers shoppers live. In the inbox, the AI drafts and you decide what is sent.
Email, Facebook Messenger and comments, Instagram direct messages and comments, eBay messages and storefront chat.
Email and storefront chat. Messenger, Instagram and eBay tickets are triaged when you press Re-triage.
Yes. Each production status is written to the Shopify order, and the agent and triage read it to tell the customer which stage their item has reached.
No. Every plan has unlimited tickets, chats, contacts and team seats.
Support Desk is included on every Storeforge plan, alongside every other product. Free to start.
